Trouble with sync

If your decks are not syncing

Work through this checklist on every device involved:

1. Make sure you are signed in to the same AlgoApp account.
2. Make sure the device has internet access.
3. Update AlgoApp to the latest version.
4. Open "Profile" and choose "Sync Now".
5. Wait for the sync to finish.

If a deck is missing on a new device

A deck that exists in the cloud may still need to be downloaded locally on that device.

If sync still fails

Contact support and include:

• device type and platform
• AlgoApp version
• what you expected to sync
• the last sync time shown in the app, if available