Trouble with sync

If your decks are not syncing

1. Confirm the account email on every device in "Profile" > "Account". Use the same AlgoApp account everywhere.
2. Check the internet connection and update AlgoApp.
3. Open the Account page. In current versions, tap or click the "Sync Status" row to start a sync. Older versions may show "Sync Now".
4. Wait for sync to finish, then repeat on the other device.

If the app shows an account or device-limit message, resolve that message first. Unlimited supports use across unlimited devices.

If a deck is missing

Check cloud decks and Archive. A cloud deck may need to be downloaded before you can study it on that device. Also check whether you are looking at a folder or filtered list.

Keep the device that has your latest changes intact while troubleshooting. Logging out, reinstalling, or clearing app data can discard changes that have not synced.

Contact support

Email support@algoapp.ai with your device types, app versions, the affected deck name, and the Sync Status message. Include which device has the latest content.